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Shipping & Returns

RETURN POLICY

We are committed 100% to bringing you authentic, quality products and hassle-free shopping experience. But if you are not satisfied with your purchase, you may return any parts to us within 30 days from your date of order, provided that the product(s) is in its original packaging and condition. In the off-event that your order is damaged in shipping from us, please contact us at 530-694-1946 or email us at support@offroadgladiator.com

Merchandise must be not installed and in original packaging. Products must be in like-new condition in order to receive a refund. Please do not write directly on the box using a marker, please use a label. Shipping charges are not refundable. We do not offer free return shipping or labels. 25% restocking fee will apply.

Apparel orders (T-Shirts & Hoodies) cannot be returned since they are custom made to order. 

EXCEPTION ON RETURNS

Parts damaged due to improper installation or abuse, are not returnable, and we are not responsible for any labor expenses, towing, rental car, or other expenses caused by the use of wrong or defective parts during installation. 

VEHICLE WARRANTY:

When ordering parts and accessories for vehicles still under the manufacturer's warranty, it is the vehicle owner’s responsibility to ensure that the warranty will not be adversely affected by the installation of these parts. If in doubt, please contact your local servicing dealership or the vehicle manufacturer before ordering.  We cannot accept return requests for parts due to vehicle warranty issues. Warranty Parts: Please refer to the warranty documentation shipped with the product’s packaging.  We reserve the right to charge a restocking fee or refuse any parts that show evidence of being used or installed contrary to manufacturer's instructions, subjected to improper handling, packaging, or shipping by the customer.

RETURN PROCEDURE

To obtain a Merchandise Return Authorization (MRA) contact us at 530-694-1946 or email us at support@offroadgladiator.com referencing your order number. A reply email will be sent within 48 hours of the request with a return shipping address and complete shipping instructions. Please include a copy of the original receipt and the email with the return.

Please note:

  • No returns will be accepted without an MRA number
  • All MRA's expire after 30 days of issue.
  • All returns must be postage paid. No COD or Freight collect returns will be accepted